Terms and Conditions

Business terms and conditions:

Skyfleet Limited is a credit broker, not a lender. We are regulated by the Financial Conduct Authority (The FCA).
Skyfleet Limited is authorised and regulated by the Financial Conduct Authority for credit-related regulated activities. Not all types of business we undertake are subjected to regulation by the FCA.
Firm reference number: 669102
 To check the register, please visit the FCA website at: www.fca.org.uk/register  or alternatively, you can call them on 0845 606 9966
Registered & trading address: Unit 3, High House Business Park, Kenardington, Kent, TN26 2LF
Skyfleet Limited is a company registered in England and Wales, with company number: 03463255
VAT Number: 680053649
Website: www.skyfleet.com
Telephone Number: 01233 730260


Website, Financial Promotions and Advertising:

Prices quoted do not constitute an offer- please contact us for an official quotation.
Images shown are for illustration purposes only.
Business contract hire excludes VAT.
Personal contract hire includes VAT at the prevailing rate.
All of our funding products are subject to credit.
All prices detailed within this website are believed correct, however all prices are subject to revision at any time due to changes in cost of lending and manufacturers pricing. To ensure quotation validity, please call 01233 730260 and ask for a full written quotation. E&OE
We do not accept business from third party brokers or introducers.
Skyfleet Limited is a credit broker, not a lender. We work with a selected panel of lenders.
Skyfleet Limited may receive commission or fees or other remuneration from the lender in respect of a hire agreement undertaken, details of which are available upon request for any agreement regulated by the Financial Conduct Authority.


Uses of Data:

A Service of Quality
We place paramount importance on customer service and aim to meet your expectations on every occasion.
To achieve this aim, we need accurate personal information about you. Please help us take prompt and efficient action by informing us of any changes to your personal circumstances by writing to us.
We have a legal obligation under the Data Protection Act to ensure that all information held and processed about you complies with the principles of the Act.
The Act requires all personal information to be treated in the strictest confidence and to be used only for purposes of which you are aware.
Confidentiality
We will treat all your personal information as private and confidential (even when you are no longer a customer). Nothing about your accounts nor your name and address will be disclosed to anyone, other than in four exceptional cases permitted by law. These are:
•    Where we are legally compelled to do so;
•    where there is a duty to the public to disclose;
•    where disclosure is required to protect our interest;
    (This will not be used as a reason for disclosing information about you or your accounts, including your name and address, to anyone else for marketing purposes.)
•    where disclosure is made at your request or with your consent.
(This can be either as a result of an application for a product or by signing an explicit declaration as part of the application. Consent does not need to be in writing if the service is provided over the telephone.)
From time to time we will employ agents and sub-contractors to process information on our behalf. The same duty of confidentiality and security will apply to our agents and sub-contractors and all processing will only be carried out under our instruction and will be supported by written contract.
Using Your Personal Information
Providing the service for which you have applied.
Your details will be used in providing the service you applied for and for the ongoing administration of the service. If you are taking out insurance, your details will be passed to the insurers for this purpose. If you make a claim, any information you provide to the insurers may be put onto a register of claims through which insurers share such information to prevent fraudulent claims. A list of the participants and the address of the operator are available from the insurers.


Keeping you Informed

There may be times when we feel that a service or product offered by us may benefit you. We may use information we obtain from your account transactions, in this decision-making process. To make you aware of the service or product we may contact you by mail, telephone, fax, e-mail or other reasonable method to give you further details, so that you can make an informed choice. You are, of course, under no obligation to apply for any of the services or products offered. If you prefer not to receive any of this information, please write to us at Capital House, Unit 3 High House Business Park, Kenardington, Kent, TN26 2LF. We will only contact you by fax where you have given us your explicit consent.
Research & Statistical Analysis
We will use your details to assist us in understanding individual needs and business trends in order to improve the products and services we offer.
Protecting Our Customers
We always try to protect you from entering into any agreement that may not be in your best interest. When you apply for credit our funders often use a process known as Credit Scoring. This will help them to assess your application to ensure that you are able to re-pay the rentals or payments comfortably and fulfill their duty to you as a reasonable lender. Declined applications based on this automated technique can be reviewed manually on request.
    
In considering an application our funders will search your record at Credit Reference Agencies. They will add to your credit file details of our search and your application and this will be seen by other organizations that make searches. They will also add to your record with the Credit Reference Agencies details of your agreement with them, the payments or rentals you make under it, any default or failure to keep its terms and any change of address you fail to tell them about where a payment is overdue. It is important that you give us accurate information. Our funders will check your details with fraud prevention agencies and if you give us false information and fraud is suspected, this will be recorded.
    
We and other organizations may use and search those records to:
•    help make decisions about credit and credit related services for you and members of your household;
•    help make decisions on motor, household, credit, life and other insurance proposals and insurance
    claims, for you and members of your household;
•    trace debtors, recover debt, prevent fraud, and to manage your accounts or insurance policies;
•    check your identity to prevent money laundering, unless you furnish us with satisfactory proof of identity.
For these purposes they or we may make further searches. The Credit Reference Agencies and fraud prevention agencies will also use the records for statistical analysis about credit and about insurance and fraud.
If you have experienced problems obtaining credit we recommend you request a copy of your credit file from the Credit Reference Agencies. They will charge you for this service. Their addresses are shown below.
For Our Business Customer
The Data Protection Act does not apply to companies in themselves but it does extend to sole traders and partnerships. When an application is received from a business, in addition to the above information, information may be sought from credit reference agencies on the company directors and/or partners as individuals.
The Details We Hold
These uses of your personal information are covered by our notification under the Data Protection Act. Under the terms of the Act, you have the right to obtain a copy of the information we hold about you, upon payment of the appropriate fee.
We hope that you have found the information contained in this notice of interest. Please be assured that we will actively review your personal information on a regular basis to ensure it is accurate.

If you have any questions or concerns on the use of your personal information, please do not hesitate to contact us at any time.
Credit Reference Agencies’ Addresses
If you would like a copy of your credit file, please write to the following, enclosing a cheque or postal order for £2. You will need to tell them your full name and address(s) for the last six years.

Experian Limited    
Consumer Help Service    
PO Box 8000    
Nottingham    
GN1 5GX   

Equifax Europe (UK) Ltd
Dept 1E
PO Box 3001
Glasgow
G81 2DT
Sensitive Data
Certain information collected may be classified as sensitive and we can only use such data where we have your explicit consent. This data relates to racial or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life, criminal proceedings and offences and will only be processed in order to provide the service requested.

You can obtain a list of all of the companies in the Group by writing to us.
Telephone calls may be recorded for security purposes and monitored under our quality control procedures.


The sales & order process with Skyfleet Limited:

After submitting your enquiry via our website, or calling the office for assistance, a member of our dedicated Account Manager team, will provide you with quotations on products and services that may be of interest to you, following a comprehensive fact finding and qualification process. We will provide you comparable details of firms most appropriate to your requirements or general information relating to finance products. In order to ascertain your requirements, we may need to discuss your personal circumstances and objectives, in order to identify your needs and it is important to provide us with accurate and relevant information, to enable us to provide you with the most suitable solution to your needs.
Skyfleet Limited is an independent credit broker, we work with a selected panel of lenders. Information on the lenders we work with and their associated products and services is available upon request. This panel of lenders may be able to assist you in financing your vehicle needs. We will not offer facilities from lenders outside of this panel.


Quoting:

All quotations will be provided in writing and your dedicated Account Manager will assist you throughout the enquiry process, until you have reached a decision on how to proceed.
We will provide you with details and a price for both a customer maintained and a funder maintained contract, so that you have all the required information and costs to make an informed decision on the most suitable contract for your requirements.


Finance:

If you choose Skyfleet Limited to assist you with your new vehicle requirements, we will send you a credit application form and a vehicle order form for completion and return. In signing the vehicle order, you will be agreeing to the funder making a credit agency search against the hirer/guarantor which will be recorded by the agency. The funder will only use this information for address verification and underwriting purposes.
With the credit application form, you will receive a pre-contract document, which will provide information on the finance company that we intend to place your business with. It is important that you read this document thoroughly so that you have a better idea of how the contract will work, what your obligations will be under the agreement and some important information on how contract and end of contract details.


Order:

We will not order a vehicle until we have sufficient finance formally approved, appropriate identification from the hirer/guarantor and signed vehicle order instruction. When the vehicle is ordered, the proposed delivery date is estimated and may be subject to change. A delivery date cannot be guaranteed, although every effort will be made to meet with requirements.
In signing the vehicle order, you authorise (Skyfleet Ltd), a leasing broker, to order a vehicle to your chosen specification on you/your company’s behalf. The vehicle order is not a finance agreement. In signing the vehicle order, you agree that upon taking delivery of the vehicle, you will be bound by the terms and conditions of the finance contract. The finance agreement will commence once you have taken delivery of the vehicle. Full terms and conditions of the finance agreement are available upon request. The vehicle order supersedes all previous verbal and written quotations provided. Your statutory rights, including any rights you have as a consumer, are not affected by anything contained within the vehicle order. Third party rights under the Contracts (Rights of Third Parties) Act 1999 are hereby excluded.
The CO2 & P11D values quoted are given as a guide only & are subject to change by the manufacturer. The delivery dates will be our best estimate and based on information provided to us and you acknowledge that this could be subject to change. After you have been credit cleared we will place your order with the supplier on your behalf.
After you have signed & returned the vehicle order, the options & price can only be changed by an amendment to the vehicle order. No changes will be made to the specification of the vehicle or the contract rentals, without your prior authorisation. There are some circumstances, outside of our control which may result in a change to your vehicle specification or contract rentals, these include:
A manufacturer price change, this may be relevant with factory order vehicles with long lead times.
A change in taxation, such as an increase/decrease in VAT or an adjustment to Vehicle Excise Duty.
A change to the specification of the vehicle by the manufacturer, this might be relevant if a model is updated.
In all instances, we will inform you at the earliest opportunity of any changes to your vehicle or contract.
Our role is that of a broker. Our sole obligation is to process the vehicle order & related finance & other services ordered. Therefore, we accept no responsibility for any loss incurred by you arising out of the contract between you and the finance company and purported arrangements relating to the supply of any vehicle, save to the extent that such a loss is caused by our negligent act or omission.


Finance agreements:

Once the vehicle order has been confirmed by our supplying dealer, the finance agreement will be sent to you for completion and return. In some cases, it is now possible to electronically sign the documents, although some funders, do still require a liquid signature and original copies of the agreements. Full details on how to complete the agreements will accompany the documents.  
If there is a cooling off period within your agreement, it will not be possible to arrange delivery before this period has ended. You will be notified at proposal stage if there is a cooling off period that applies to your contract and this information will be found within the pre-contract documents.
The finance agreement will be for a fixed period, with a fixed mileage and monthly rental. When you receive the finance agreements, please ensure you read the terms and conditions thoroughly, to ensure you understand your financial obligations under this agreement. Early termination, or a change in circumstances, such as additional mileage or excess mileage at the end of the agreement, may result in additional charges incurred by you. Excessive damage to the vehicle, or missed servicing, may also result in additional charges incurred by you. A copy of the BVRLA fair wear and tear guide is available upon request. It is your responsibility to ensure the vehicle is looked after throughout the
term of the agreement and is returned on or before the contract end date, to avoid additional hire charges. If you have chosen a customer maintained contract, you will be responsible for the financial cost to service and maintain the vehicle. Skyfleet Ltd can assist you with any mid contract adjustments and the return of the vehicle before the end of the agreement. Please be certain you are able to meet the commitments of the agreement in full, missed payments could affect your credit rating and persistent failure to make the payments could result in the vehicle being collected and further pursuit of the debt recovery by the finance company.


Vehicle delivery:

Your Account Manager will maintain regular contact with updates on delivery progress, which will be given in writing, any changes to the original estimated delivery timescales, will be communicated as early as possible.
Delivery cannot be arrange until all the finance documents have been received and verified as correct, if there is a cooling off period, this has to have been observed before delivery can be arranged.
Delivery will be made by the agent of the supplying dealer to the drivers business or residential address. If a third party is required to accept delivery, this must be notified in writing, in advance of delivery. Evidence that the vehicle has been insured, is generally required before delivery.
We do not guarantee the title, quality or performance of any vehicle. Whilst we bear no responsibility, if you are not satisfied with the vehicle, we will endeavour to liaise on your behalf with the finance company.


Fees & charges for services:

Business Customers Only: An administration fee of £199 + VAT is payable by business customers for our services. This fee represents the costs incurred for processing the agreements. The fee is payable by either debit/credit card or BACS and is only taken once finance has been approved and at the point we will be ordering your vehicle. No additional fees will be charged for any further services by Skyfleet Limited, throughout the duration of the contract.

All Customers: Please note, some funders do charge fees for certain administrative duties, details are available upon request.
Skyfleet Limited may receive commission or fees or other remuneration from the lender in respect of a hire agreement undertaken, details of which are available upon request for any agreement regulated by the Financial Conduct Authority.


Cancellation:

You have the right to cancel this order (the cooling off period). You can do this by sending or taking written notice of cancellation to Skyfleet Ltd at: Capital House, 3-4 High House Business Park, Kenardington, Kent, TN26 2LF. You have 7 days starting with the day on which we confirm your vehicle has been ordered. Any cancellation of this agreement will operate to cancel your order for the vehicle and the finance agreement.
We will be entitled to cancel this agreement if you materially breach any of its terms, including failure to make any payments when due. Any cancellation of this agreement will operate to cancel your order for the vehicle and the finance agreement.
Business customers only: In such event, you agree to forfeit your deposit and you may also be liable to pay any additional cancellation fees or costs that the supplier may charge


Complaints:

In the event of a complaint, please visit our website or contact us for details of our complaints handling procedure.