Terms and Conditions

Terms and conditions

Prices quoted do not constitute an offer- please contact us for an official quotation.

Images shown are for illustration purposes only.

Business contract hire excludes VAT.

Personal contract hire includes VAT at the prevailing rate.

All of our funding products are subject to credit.

All prices detailed within this website are believed correct, however all prices are subject to revision at any time due to changes in cost of lending and Manufacturers pricing. To ensure quotation validity, please call 01233 730260 and ask for a full written quotation. E&OE

Administration Fees

Skyfleet Ltd do not believe in "Hidden Charges". Some Brokers charge for documents, delivery, contract exit fee's, credit checks, fuel and sometimes administration of the deal or proposal. These charges are not always declared even up to the point of delivery!

The only charge Skyfleet makes in addition to your regular rental is a fully refundable document fee of £299 + VAT. This is payable in addition to the initial rental. (The document fee is fully refundable if, at the end of this contract, a new contract is taken out for a new vehicle, through Skyfleet Ltd).

Complaints Handling Procedure

It is the aim of Skyfleet Limited and its subsidiaries to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This policy explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time.

To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing. To help us resolve your problem you should provide the following information:

• Your Full Name and contact information
• Full details of your complaint
• Your agreement details
• Details of what you would like us to do to put things right
• Photocopies of any relevant paperwork

We will try to resolve your complaint immediately, however, sometimes this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.

If you have a regulated consumer contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response.