Initial Disclosure Document (V8 – 05/01/2026)
The Financial Conduct Authority (FCA) is the independent regulator of financial services. Please consider and use the information contained within this document to decide whether the products and services we offer are right for you. We strive to provide you with all the relevant information you require to make an informed decision. This document will also detail the fees we charge for our services and details our complaints handling process.
Company Information
Skyfleet Limited acts as a credit broker and not a lender. We are authorised and regulated by the Financial Conduct Authority (The FCA). Firm reference number: 669102. You can verify our details on the FCA register, by visiting the FCA website at: www.fca.org.uk/register or alternatively, you can call them on 0845 606 9966.
Registered & trading address: 3 High House Business Park, Kenardington, Kent, TN26 2LF.
Company registration number: 03463255.
VAT Number: 680053649.
Website: www.skyfleet.com
Telephone Number: 01233 730260.
Products and Services
Skyfleet Limited is an independent credit broker, we work with a selected panel of lenders and do not offer products from the whole market. We do not offer independent financial advice and provide a non-advised service. You are responsible for determining whether a product is suitable for your needs.
Information on the lenders we work with, and their associated products and services is available upon request. This panel of lenders may be able to assist you in financing your vehicle needs. We will not offer facilities from lenders outside of this panel.
Through a careful and thorough qualification process, we will provide you with comparable details of firms most appropriate to your requirements or general information relating to finance products. To ascertain your requirements, we may need to discuss your personal circumstances and objectives; to identify your needs and it is important to provide with accurate and relevant information, to enable us to provide you with the most suitable solution to your needs.
Fees and Charges
A non-refundable arrangement fee of £325 + VAT (or £325 including VAT for personal customers) is payable for our services once finance has been approved and when you instruct us to order your vehicle. This fee represents the costs incurred for processing the agreements. The fee is payable by either debit/credit card or BACS. No refund is available under section 155 of the Consumer Credit Act.
Commission Disclosure
Skyfleet Limited is a credit broker and not a lender. We work with a selected panel of lenders with whom we have commercial relationships. We do not offer products from the whole market, and alternative finance options may be available elsewhere.
As part of arranging your finance agreement, Skyfleet Limited will receive commission or other forms of remuneration from the lender. This commission may be a fixed payment, a percentage of the amount financed, or may vary depending on the product, term, or lender selected. In some cases, lenders may pay different levels of commission, which could influence which products we offer. We do not charge you for this commission directly.
Where commission arrangements will affect the amount you pay under the finance agreement, or could reasonably influence your decision to proceed, we are required to provide you with clear and timely information. The amount of commission paid to Skyfleet Limited, will increase the amount you pay to hire the vehicle.
You will be notified of the amount of commission we receive before we accept any instruction to proceed & you will need to give your written consent to the payment of the commission we will receive before we submit your application for finance.
In addition to any commission we receive, we also charge an arrangement fee, which is prominently detailed on all our quotation documents and order forms. The arrangement fee is non-refundable and payable at the point of order.
Skyfleet Limited does not charge fees for mid-contract changes, assistance with accessing documentation (such as for foreign travel), or arranging vehicle collection at the end of the contract term. Please note that some lenders may apply their own administration charges for certain processes; these will be detailed in your finance documentation.
Distance contract rights
If your agreement with us is concluded at a distance (online or by telephone), you have a statutory right to cancel within 14 days in accordance with the Distance Marketing Directive. This applies only to the credit broking service and does not apply to vehicle supply or finance contracts with a lender.
Customer Confirmation
You will be required to confirm that you have received and understood this Initial Disclosure Document before we proceed with submitting any finance application or taking any fees.
Use of Personal Data
We will use your personal data to assess your eligibility for finance and to communicate with lenders. We will not share your data with third parties for purposes unrelated to your application. You may withdraw consent at any time by contacting us.
Complaints
If you are dissatisfied with our service, you may complain via email ([email protected]), telephone (01233 730260), or post (3, High House Business Park, Kenardington, Kent, TN26 2LF). If unresolved, you may refer to the BVRLA conciliation service or, if you are an eligible complainant, the Financial Ombudsman Service within six months of our final response.
Our full complaints policy is available to view on our website which is: www.skyfleet.com