The Skyfleet Fair Leasing Charter™

The Skyfleet Fair Leasing Charter™

Our Commitment to Fair, Honest and Transparent Vehicle Leasing

Established 1997

At Skyfleet, we believe vehicle leasing should be straightforward, transparent and built on trust.

For almost 30 years we've helped businesses and private motorists lease vehicles with confidence by putting fairness before sales targets and long-term relationships before short-term profits.

The Skyfleet Fair Leasing Charter™ sets out the principles that guide every quotation, every conversation and every customer relationship.

These aren't marketing slogans.

They're the standards we hold ourselves to every day.


1. We Believe Customers Should Know the True Cost of Leasing

A lease should never be judged by its monthly payment alone.

We believe customers deserve to understand the complete financial picture before making a decision.

That means being open about:

  • Monthly rentals
  • Initial rental
  • Arrangement fees
  • Maintenance options
  • Delivery arrangements
  • Finance provider charges
  • End-of-contract responsibilities

We encourage customers to compare the total value of a lease—not simply the headline price.


2. We Explain Everything Clearly

Vehicle leasing shouldn't be confusing.

Wherever possible, we explain:

  • How leasing works
  • What each charge relates to
  • What happens during the agreement
  • What happens at the end of the lease
  • Any responsibilities you'll have as the customer

If something isn't clear, we'll explain it in plain English.


3. We Never Hide Our Fees

Our own charges are simple and transparent.

Skyfleet charges a clearly disclosed Arrangement Fee for introducing and arranging your lease.

We do not believe in adding hidden administration fees, documentation charges or surprise costs later in the process.

If charges may arise from your finance provider or leasing company during the agreement, we'll explain these before you commit.


4. We Give Honest Advice

Sometimes the right answer isn't the most profitable one.

If a particular vehicle isn't suitable for your needs, we'll say so.

If a different contract would represent better value, we'll recommend it.

If another genuine quotation genuinely offers better overall value, we'll tell you.

Our advice is based on helping customers make informed decisions—not simply closing a sale.


5. We Treat Every Customer Fairly

Whether you're leasing your first car or managing a large business fleet, you'll receive the same professional service.

We believe every customer deserves:

  • Courtesy
  • Respect
  • Honest communication
  • Prompt responses
  • Fair treatment throughout the leasing process

6. We Don't Believe in Pressure Selling

Choosing a vehicle lease is an important financial decision.

We won't pressure you into making a commitment before you're ready.

We'll provide the information you need, answer your questions and allow you to decide in your own time.


7. We Support You Throughout Your Lease

Our relationship doesn't end when your vehicle is delivered.

We're here to help throughout your agreement by providing guidance and assistance whenever you need us.

Whether you have questions about your lease, require support or need help understanding your options, our team is always happy to assist.


8. We Believe Transparency Builds Trust

Trust isn't created through advertising.

It's earned through consistent actions.

That's why we aim to communicate openly, provide accurate information and set realistic expectations from the very beginning.

No jargon.

No misleading pricing.

No hidden surprises.


9. We Continue to Improve

The leasing industry evolves, and so do customer expectations.

We regularly review our processes, listen to customer feedback and look for ways to make leasing simpler, fairer and more transparent.

The Skyfleet Fair Leasing Charter™ is a living commitment that reflects our ongoing dedication to doing business the right way.


Our Principles at a Glance

When you choose Skyfleet, you can expect us to:

✓ Be honest.

✓ Be transparent.

✓ Explain things clearly.

✓ Treat every customer fairly.

✓ Respect your time.

✓ Never use pressure selling.

✓ Clearly disclose our fees.

✓ Help you compare leasing quotations fairly.

✓ Support you before, during and after your lease.

✓ Build relationships based on trust.


Why We Created the Skyfleet Fair Leasing Charter™

Vehicle leasing has become increasingly competitive, with many customers finding it difficult to compare quotations and understand what they're actually paying for.

We believe there is a better way.

The Skyfleet Fair Leasing Charter™ was created to define the standards we believe customers should expect from any leasing broker—not just Skyfleet.

Whether you choose to lease through us or another provider, we encourage every customer to ask questions, compare quotations carefully and understand the full cost of any agreement before signing.

An informed customer is a confident customer.


Our Promise to Every Customer

We won't always be the lowest advertised monthly payment.

But we'll always strive to be one of the fairest, most transparent and most trustworthy leasing brokers in the UK.

That's the standard we've worked to since 1997.

And it's the standard we'll continue to uphold.


The Skyfleet Fair Leasing Charter™

Fair Leasing.

Honest Advice.

Transparent Pricing.

Long-Term Relationships.

Leasing Done Properly.